Patron Services Representative (Full Time)

Job description

The American Theatre Guild is looking for a customer service driven Patron Service Representative, looking to join a fun and passionate team. We are a non-profit national Broadway presenter dedicated to providing the experience of live theatre to foster passion, inspire creativity and empower youth within our communities. We are a relatively small office with a fun, business-casual environment. The Patron Service Representative will ensure that customer service for every patron is excellent.

Duties/Responsibilities:

Assisting patrons with ticketing needs (exchanging tickets, purchasing additional tickets, etc.)
Printing and mailing tickets to patrons on a timely basis
Managing incoming and outgoing-campaign calls
Inputting data into databases as directed
Assisting in the recording of ticket sales, revenue and income data, and sales reports
Required Skills/Abilities:

A desire to provide excellent customer service to our patrons
Experience with Microsoft Office, G Suite, and general computer skills
Exceptional organizational skills
Accuracy and attention to detail
Flexibility in an often-changing work environment
Familiarity with professional theatre terms and a love for the theater
Come be a part of our extraordinary team!

The American Theatre Guild is an Equal Opportunity Employer. ATGuild does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, marital status, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Staff Accountant

Job description

The American Theatre Guild is a 501(c)(3) organization and the largest not-for-profit touring Broadway Presenter in the nation. We support Broadway seasons in fourteen markets. Our mission is key to what drives our organization, we are dedicated to providing the experience of live theatre to foster passion, inspire creativity and empower youth within our communities.

Staff Accountant Summary:

Assist the finance department with the general accounting functions. This includes completing timely and accurate daily, monthly, and yearly tasks, projects, and reports. The Accounting Associate will also serve as a backup for Accounts Payable.

Job Duties:

• Prepare, enter, and review journal entries.
• Reconcile various ledger accounts on a monthly basis
• Generate general ledger reports and account distribution reports to support marketing and other departments
• Assist with month-end and year-end closing processes
• Prepare account analysis as needed
• Assist in the preparation of Monthly financial reports
• Enter bills and process vendor payments as needed
• Assist in completing schedules and obtaining requisite data for the annual audit
• Follow accrual basis / GAAP accounting
• Other Finance department support duties as assigned by the Controller

Staff Accountant Requirements:

• 2+ years of accounting related experience
• Experience working with accounting software
• Capable of working under light supervision
• Able to multitask on various tasks or projects and meet strict deadlines
• Able to operate in a fast-paced dynamic environment
• Proficiency operating a computer. Able to learn computer software to operate phone calls and proficiently perform duties in a remote (or office) work environment. Proficient keyboarding skills.

• Basic understanding of Google suite
• Strong knowledge of Microsoft Office products (Excel, Word, Outlook, etc)
• Keen attention to accuracy and detail
• Good verbal and written communication skills
• Able to maintain confidentiality
• Excellent organization and record keeping skills
• Excellent critical thinking and problem solving skills
• Willingness to take direction from superiors

Working Conditions & Physical Demands:

• The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard for up to 8 hours a day.
• The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, crawl, kneel, or crouch.
• This position requires working indoors with controllable environmental condition and temperature.
• This position requires the employee to talk and hear. Requires face-to-face discussions with individuals and teams, opportunity to make decisions without supervision, mistakes are not easily correctable and have serious consequences that impact the results of co-workers, customers or the company.
• Vision abilities required by this job include close vision.
• Employee will spend prolonged hours in front of computer screens.

Benefits Include: PTO days, paid holidays, summer hours, parental leave, SIMPLE IRA contributions and generous employer contributions to health, dental, and vision insurance premiums.

DISCLAIMER: This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position, and in no way states or implies that these are the only duties to be performed by the employee occupying this position. These duties are subject to change at the discretion of Management. Employees will be required to follow and perform any other job-related instructions and duties in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Job Type: Full-time

Human Resource Generalist

Job description

The American Theatre Guild, a 501(c)(3) organization and the largest not-for-profit touring Broadway Presenter in the nation, supports Broadway seasons in fourteen markets.

The HR Generalist works within the Human Resources department to provide support for the company. The HR Generalist needs a general understanding of HR principles and works with groups across the organization to apply these principles.

Benefits Include: PTO days, 10 paid holidays, paid parental leave after one year, SIMPLE IRA contributions and generous employer contributions to health, dental, and vision insurance premiums. In addition, ATG also offers professional development assistance and a flexible schedule.

Essential Functions

• Uses general knowledge of benefits, performance management, internal communication and recruitment to support groups
• Leads recruitment efforts; may conduct parts of new-employee orientation and onboarding programs in general
• Assesses career enrichment opportunities and programs to support colleagues who demonstrate both desire and aptitude for career progression and skill enhancement
• Works with the company leaders to coordinate learning and development initiatives across the business
• Work with the company leaders to review their department-specific data and assists in recommendations and action plans for increasing engagement
• Act as a business partner for people managers to support them in effectively managing their teams and managing performance
• Maintains employee records and provides HR reports (such as turnover, recruiting data, etc) to Leadership as requested
• Maintain general understanding of the benefit plans, perks, policies and procedures, and our handbooks
• Assist in building out department-specific onboarding programs
• Supports the facilities needs of the company
• Assist in company event planning and employee recognition programs
• May handle minimal employee experience - employee relations counseling, outplacement counseling, and exit interviewing.
• Works with the Leadership team to develop and recommend new approaches to effect continual improvements in the efficiency of the department and service performed

Position Requirements

• At least three years of HR experience
• Experience with rapid and complex changing work environment
• Exposure to various technology platforms
• Bachelor's Degree preferred
• The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company
• The ability to manage multiple priorities simultaneously - orientated on results and details alike
• Passion for innovative HR solutions and process improvements
• Excellent organizational and interpersonal skills
• A strong solutions focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions

Come be a part of our extraordinary team!

The American Theatre Guild is an Equal Opportunity Employer. ATGuild does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, marital status, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

The American Theatre Guild is a 501(c)(3) organization and the largest not-for-profit
touring Broadway Presenter in the nation. We support Broadway seasons in several
markets across the US. Our mission is key to what drives our organization, we are
dedicated to providing the experience of live theatre to foster passion, inspire creativity
and empower youth within our communities.

Marketing Coordinator (Season Focused)

Full Time
Non-Exempt

Job Duties:
● Assist Season Marketing Associate Director with Season Membership campaign
implementation and execution including, but not limited to email, direct mail, organic
social media, paid digital and website.
● Collaborate with the ticketing and patron services teams on timelines, communications
and season member initiatives.
● Oversee the development of email campaigns and manage the submission of content for
season membership; work with Email Strategist & Copywriter to understand overall
analytics results to develop the best strategy. Oversee campaigns to ensure targeting
and segmenting are used to most effectively reach our lists and create strategies based
on customer behavior and data.
● Assist Season Marketing Associate Director with analytics of season membership sales
and spends when necessary.
● Plan, print and distribute all season and individual production’s collaterals including, but
not limited to, posters, flyers and digital signage.
● Oversee shipping of individual production’s marketing and promotional materials for
on-site presence in collaboration with the venue and ATGuild production management
team.
● Act as primary contact for print vendors including collecting bids, printing and mailing.
Coordinate creative submissions with graphics team.
● Oversee fulfillment of playbills for individual productions in all markets including
collecting playbill files, coordinating with graphics team and/or external vendors and print
and/or digital playbill distribution.
● Other related duties as assigned

Marketing Coordinator Requirements:
● BA in marketing or related field
● 2+ years of marketing experience working for touring Broadway, live entertainment or
similar industry preferred
● Experience with Adobe Creative Suite, Microsoft Office, and G Suite
● Excellent writing, grammar, and communication skills
● High level of accuracy, meeting strict deadlines, and working with others in a group or
team
● Ability to manage multiple projects in a fast paced environment
● Ability to multi-task and learn quickly in a fast-paced environment
● Willingness to take direction from superiors
● Capable of working under light supervision
● Follow the policies as stated in our employee handbook
● Ability to think creatively and problem solve
● Ability to learn computer software to operate phone calls and proficiently perform duties
in a remote (or office) work environment
● Proficient keyboarding skills

Working Conditions & Physical Demands:
● The employee is often required to sit and use their hands and fingers, to handle or feel
and to manipulate keys on a keyboard for up to 8 hours a day.
● The employee is often required to stand, walk, reach with arms and hands, climb or
balance, and to stoop, crawl, kneel, or crouch.
● This position requires the employee to talk and hear. Requires face-to-face discussions
with individuals and teams, opportunity to make decisions without supervision, mistakes
are not easily correctable and have serious consequences that impact the results of
co-workers, customers or the company.
● Vision abilities required by this job include close vision.
● Employee will spend prolonged hours in front of computer screens.

DISCLAIMER: This job description is meant to describe the general nature and level of work
being performed; it is not intended to be construed as an exhaustive list of all responsibilities,
duties and skills required for the position, and in no way states or implies that these are the only
duties to be performed by the employee occupying this position. These duties are subject to
change at the discretion of Management. Employees will be required to follow and perform any
other job-related instructions and duties in compliance with Federal and State Laws. All job
requirements are subject to possible modification to reasonably accommodate individuals with
disabilities. To perform this job successfully, the employee must possess the abilities or
aptitudes to perform each duty proficiently. Continued employment remains on an “at-will”
basis.